Packaging & Delivery
Your order will arrive lovingly packaged in branded Fresh West Silver boxes perfect for gifting. I always strive to source the most environmentally friendly packaging available, for my jewellery boxes, business cards/labels and postage envelopes.
If your order comes to less than £100 I can post for free (1st class) & you should receive your order within 2-3 business days. Unless otherwise stated, all pieces are as seen & ready to post. I will post next business day after you place your order and you will normally receive your order the following business day.
For orders over £100, I offer Special Delivery postage, which is guaranteed to arrive the following day at £5.50.
I also offer this as an option for every order if you are in a rush to receive your order quickly.
Your order will arrive packaged in a plain bubble envelope for you to use again.
Quality & Hallmarking
I only use sterling and fine silver in all my designs including all chains and findings.
I am also committed to using eco recycled sterling silver wherever possible. In practice, this currently means all the sheet, wire & solder that I buy to make my jewellery is 100% recycled. My new range of charms are also cast in 100% recycled silver & my Original Fresh West Silver charms cast from nature are from approximately 50% recycled metal. I have always been committed to using recycled metals wherever they are currently available on the market.
Single pieces over 7.78g, the legal threshold for a single item, are hallmarked by the London Assay Office.
My mark consists of my 3 initials HJR, the traditional fineness symbol for sterling silver – Lion Passant, the fineness mark 925, the leopards head for the London Assay Office and the date letter for the year.
All Sterling Silver will naturally discolour/darken over time (tarnish), this is a sign of the quality of the silver. This can be removed by immersing in silver dip (I find that sea glass is fine to be dipped – but some gemstones & pearls are not). This works particularly well on chains, which are otherwise hard to brighten up.
Alternatively, a small silver polishing cloth can be used to buff the silver back to bright & shiny or pieces can be cleaned with a soft toothbrush and a little bit of washing up liquid.
Silver pieces can discolour quicker or react to some chemicals so please treat your jewellery with care and remove while swimming, bathing, or overly immersing in liquids, such as washing up.
Sea glass can darken and become dirty over time especially when worn against the skin, it can also lose its frosty appearance as it is absorbing oils and moisture from your skin. It will greatly benefit from a regular quick brush (a child’s toothbrush is ideal!) with a little soap/washing up liquid & this will also help prevent tarnish from building up on the silver elements.
I am happy to clean your Fresh West Silver jewellery for free when you cover the return postage to me. Please email me for details.
If any repairs become necessary, I will repair my jewellery for free or a small charge, depending on the issue. I want you to wear your Fresh West Silver jewellery happily for years to come!
Returns & Exchanges
You may return an item for a full refund by contacting me within 14 days of delivery. Please get in touch by email or phone so I can provide a return postage address & expect your parcel. Buyer is responsible for return postage. On receipt of the item, I will refund the purchase price via the original payment method.
You may also exchange your item via the same process.
I cannot accept returns on items that have been custom made or personalised (unless faulty).
Earrings cannot be returned for hygiene reasons.